AI PHONE ANSWERING · INBOUND AND OUTBOUND CALLS
AI phone answering that picks up when your team can't
No more voicemails sitting until Monday morning.
Calls go unanswered, and it's not because your team doesn't care. They're busy. Tell us how calls come in today and we'll tell you whether a voice AI agent actually fits, or whether it doesn't. There is never a cost for our services.
Top brands trust us
Five reasons a business calls us about voice AI
Calls go unanswered, not because the team doesn’t care, but because they’re busy.
Calls coming in after you close?
The message sits overnight and the callback goes out the next morning. A voice AI agent answers, takes the detail, and routes the urgent ones to a person.
Front desk or intake overwhelmed?
During a busy stretch the calls that ring out are the ones nobody ever hears about. AI handles overflow so the line is picked up either way.
Calls landing with the wrong person?
It understands natural speech instead of a rigid phone tree, works out what the caller needs, and transfers with the context attached.
Follow-ups not happening fast enough?
It can call a missed number back, reach a new lead quickly, and send reminders and confirmations without anyone remembering to do it.
- Missed calls returned automatically
- New leads reached quickly
- Reminders and confirmations sent
Not sure it fits how you work?
Then it might not. We start with how your calls are handled today, and if AI is not the answer we will tell you that upfront.
Not sure which one is you?
Tell us what your phones do on a busy afternoon and we will tell you whether voice AI fits. There is never a cost for our services.
Four jobs a voice AI agent can take off your phones
After-hours answering
- Answers at 9pm, on a Saturday, and on the holiday nobody remembered
- The caller gets a conversation, not a voicemail box
- Takes the details and hands them to your team in the morning
- Urgent calls still reach a person
Overflow when the front desk is buried
- Picks up the calls stacking behind the ones your team is already on
- Handles the repetitive questions
- Front desk and intake stop drowning during the rush
- Your people stay on the calls that actually need a person
Routing and qualifying before a human picks up
- It understands natural speech, so there's no press 1, press 2
- Works out what the caller needs
- Sends the call to the right person first time
- Transfers with the context attached, so nobody has to repeat themselves
Outbound calls nobody has time to make
- Follows up on the calls you missed
- Reaches a new lead while they're still interested
- Reminders and confirmations
- Structured outreach that runs whether or not the week gets busy
Why companies have voice AI scoped by an advisor instead of buying a platform
Every AI vendor will tell you their product fits yours. Voice AI sits on top of your phone system, so we quote the agent and the platform underneath it together, from every supplier that reaches you.
- Eliminate the pressure of quota-based salespeople. We carry no quota on any of them, so what you hear suits the way your calls actually run.
- Gain access to over 150 carrier options. The agent and the platform underneath it get quoted together.
- Secure a single point of contact. No finger pointing between the platform vendor and the carrier when a call goes wrong.
- We'll tell you when something is not worth doing. Including this, if your team already answers the phone.
There is never a cost for our services.
From Our Satisfied Customers
We start with how your calls are handled today
Tell us what happens to a call after hours, and what happens when the front desk is buried. If voice AI fits we will show you where. If it does not, we will say so. There is never a cost for our services.
How we work out whether AI fits your phones
Four steps. You tell us how calls come in today. We do the other three.
Send us your bill and tell us who answers the phone
No complicated forms. Forward the bill you already have and say who picks up today. That tells us your provider, your numbers and what you’re paying, so you don’t need to know what to ask for.
We map how your calls move today
Where calls land, who picks up, what happens after hours, and what happens when everyone is already on a line. Most of the problem shows up right here.
We tell you whether AI is actually a fit
Repeatable call patterns, response time that matters, missed calls that cost you real money. Those are the signs it fits. Very low call volume, or every conversation needing a person deep in it, those are the signs it doesn’t. You get the answer either way, upfront.
We recommend the solution and manage the account
We’re carrier neutral, so our focus is always on what works best for your environment, not on whatever we happen to sell. You sign one document. We handle the provider side, the setup, and every trouble ticket after that.
A family business sourcing voice and data since 1993
- Chuck Abadi founded the Abadi Group in 1993, selling long distance
- Long distance became local phone, then voice circuits, then internet
- We've sold every one of them and watched every one get replaced
- That is why we are not biased toward any particular service provider
- Abraham Abadi is Director of Partner Programs and runs the accounts today
- Carrier neutral across over 150 carriers, with no quota on any of them
Compare over 150 Voice and Data service providers
AT&T, Comcast Business, Spectrum, Lumen, Zayo, Frontier, Optimum, Astound and Ziply all sit on this list, alongside carriers that don’t advertise to small businesses at all. Which of them actually reaches your building is the part we check for you.
We source carriers in all 50 states
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Hawaii
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
How to reach us
Abadi Group Inc has sourced Voice and Data services from New Jersey since 1993, for clients in every state.
- Phone: 732-544-4600
- Email: service@abadigroup.com
- In business since 1993
- Carrier neutral, over 150 carriers
- Accounts in every state
Common questions
What is a voice AI agent?
It’s a conversational system that answers and manages your phone calls in real time. It understands natural speech, responds, and takes action based on what the caller needs. Unlike a traditional phone tree, it doesn’t rely on rigid menus.
Will it replace my front desk?
No. It supports your team. It answers when they’re unavailable, helps during high call volume, handles the repetitive inquiries, and makes sure the call is routed properly before a human gets involved. When a person is needed, the call transfers with the context already attached.
When does voice AI not make sense?
When your call volume is very low, or when every interaction requires deep human involvement. Voice AI is not a one-size-fits-all solution, and we’ll tell you that upfront instead of after you’ve signed something.
Can it make outbound calls too?
Yes. Following up on missed calls, reaching out to new leads quickly, sending reminders and confirmations, and running structured outreach campaigns. Outbound is the work that gets dropped first when the week gets busy.
Which platform do you recommend?
Whichever one suits how your calls actually run. We’re carrier neutral, so our focus is always on what works best for your environment. There is never a cost for our services.
Find out whether AI answering fits your phones
Most companies are still running the call flow somebody set up years ago. Send us your bill and tell us who answers the phone now. We’ll map how calls move through the business, show you where they’re getting dropped, and tell you whether a voice AI agent fixes it. Worst case, we tell you to keep exactly what you’ve got!